A little clarity.
A confident next step.

Start with the room, the look and feel you want, your budget and how you use the space. Timber offers a real timber surface; hybrid, laminate and vinyl offer different constructions and finishes; carpet adds a soft textile surface. Tell us about foot traffic, pets, moisture exposure and any building requirements so we can narrow the options with you.

Possibly, but suitability needs to be checked room by room. Wet areas, stairs, direct sunlight, changes in subfloor and required expansion joints can affect the design. Share your floor plan before choosing a whole-home finish.

Discuss everyday spills, claws, cleaning and comfort with us. Compare the selected product’s surface performance and care requirements. Scratch resistance does not mean scratch-proof, and no floor should be chosen on that claim alone.

Screens, lighting and photography can change how a colour looks. Timber grain and other finishes can also vary. Ask about viewing a physical sample of your shortlisted product in your space before ordering.

Yes. Share the type of premises, expected use and any project specifications. We can discuss options for offices, hospitality, hotels, education and retail. Commercial suitability and any slip, fire or acoustic requirements must be checked against the selected product’s documentation.

The supplied range lists 15 mm total thickness, a 4 mm wear layer and 2200 × 220 mm planks. Each box contains four planks with a stated coverage of 1.936 m². These figures apply to this range, not every timber floor.

The supplied specification lists floated or direct-stick installation. The right method depends on the selected product’s instructions, the subfloor and site conditions. Preparation and any underlay or adhesive should be included in the installation assessment.

The listed 4 mm wear layer is useful information, but it is not a promise of a particular number of refinishes. The manufacturer’s guidance, previous sanding and the floor’s condition must be assessed before any refinishing work.

The supplied range is listed as indent, so confirm availability and lead time before scheduling work. Its specification lists a 25-year residential warranty and a 5-year commercial warranty marked with an asterisk. Request the complete terms, commercial conditions and exclusions before ordering.

The supplied range has 228 × 1220 mm planks, 6 mm total thickness, a 0.50 mm wear layer, quartz-enhanced PUR coating, Liteback backing and a 5G locking system. The stated pack size is 10 planks covering 2.78 m².

No. The supplied sheet describes a waterproof surface with a qualification mark. This does not establish that a complete installation is waterproof or suitable for every bathroom or other wet area. Confirm the exact product’s installation instructions, exclusions and site requirements first.

This range already lists Liteback backing. Do not assume another layer is needed: the permitted underlay and subfloor system must follow the manufacturer’s instructions. Ask us to check the proposed installation before buying extra underlay.

The supplied sheet lists suitability for water-based subfloor heating, P4 slip resistance and 25-year residential / 10-year commercial warranties. Heating limits, commercial uses and warranty conditions still need to be confirmed for your project.

The supplied range lists 193 × 1213 mm planks, 8 mm thickness, AC4 Commercial wear class, SureCore™ core, Atroguard® surface treatment and a clear enhanced UV-cured wear-layer treatment. It has pressed bevel edges and an Angle Tap click system.

The supplied sheet describes Tap seal as double wax applied to the board joints to repel water that may enter. It does not specify unlimited water exposure or establish suitability for every wet area. Follow the product’s spill, cleaning and installation instructions.

The supplied sheet lists 14 planks per box and 3.276 m² of coverage. Ask us to confirm the ordering coverage for your selected product before calculating quantities. Allowances for cuts and the room layout should be assessed separately.

The specification lists water-based underfloor heating suitability, P2 slip resistance, a lifetime residential warranty and a 12-year light commercial warranty. “Lifetime” and “light commercial” are defined by the warranty terms; request those terms and the heating instructions before purchase.

Vinyl sheet is supplied in a sheet format, while vinyl planks are individual pieces. Their installation methods and specifications differ. The technical details on our Vinyl Sheet Flooring page apply to the sheet range; ask us separately about vinyl plank options and availability.

The supplied sheet lists 2.8 mm total thickness, 4 m width, a 0.4 mm wear layer, R10 slip resistance and a 15-year residential warranty. Confirm the complete warranty and application requirements for your chosen design.

The supplied specification states loose lay up to 35 m². This is a stated limit, not approval for every room under that size. Room shape, subfloor, joins and manufacturer instructions still determine the installation method.

A 4 m sheet width does not guarantee a join-free result. Room dimensions and layout determine whether joins are needed. Designs also have their own pattern repeats, which can affect placement and material allowance.

The supplied sheet says it is suitable for underfloor heating but does not give system types or temperature limits. Have the heating system checked against the complete product instructions before installation.

Our carpet categories include nylon, wool, polyester, needlepunch and woven carpets. Share whether the space is residential or commercial and the feel, finish and budget you have in mind so we can discuss appropriate ranges.

These names describe fibre choices. The fibre is only one part of the decision: pile style, construction, backing, product rating and care instructions also matter. Compare actual shortlisted products for your room rather than assuming every carpet in one fibre category performs the same way.

Needlepunch and woven describe construction types, rather than a single fibre or performance rating. Ask about the specific range’s intended use, available designs, backing and installation requirements. We can help match the product to your project brief.

Tell us exactly where it will be fitted. Confirm that the selected carpet is rated for the intended use, including stairs where relevant, and check the recommended underlay and installation method. Do not assume every carpet in a range has the same suitability.

Yes. Tell us your preferred size, colour, placement and budget. We will confirm the available options and any lead time. A rug enquiry does not assume custom sizing or binding is available for every carpet range.

Our Carpet Tiles page features Impasto, Terra, Terra Hue, Pigment, Reverie, Braid, Thread and Static. Ask us to confirm current colours, availability and the technical specification of your shortlisted collection.

Individual replacement may be possible, depending on the product and installation system. Retaining spare tiles from the original order can help, although wear and differences between batches may affect the appearance of a replacement.

Some products offer layout options, but follow the selected collection’s approved installation patterns and directional markings. Confirm compatibility before mixing collections, sizes or backings.

Suitability must be established for the selected collection and the intended use. Share traffic levels and requirements such as castor-chair use, acoustics, slip or fire performance. We have not published a universal technical rating for these collections.

Underlay is part of the complete carpet installation. Its type must suit the carpet, the intended use and the manufacturer’s requirements. Include it in the quote rather than choosing it separately on thickness alone.

That requires an assessment. Condition, moisture, cleanliness, levels, compatibility and the selected product’s instructions determine what can remain. Reusing an existing layer should not be assumed when estimating the project.

Yes. Tell us about uneven areas, existing coverings or carpet damage and include photographs where possible. Photos help start the conversation; inspection may still be needed to establish suitable preparation or repairs.

Timing depends on the floor area, product, preparation, access and any staged work. Ask for a project-specific schedule, including any product conditioning or waiting periods. Confirm furniture moves, old-floor removal and access arrangements before work begins.

Follow the care guide for the exact product, including approved tools and cleaning solutions. Do not assume a steam cleaner, wet mop or the same treatment is suitable for every floor. Ask for the product’s care instructions at handover.

Do not assume it does. Product and installation terms can cover different things. Request the written scope of each, keep your purchase and installation records, and follow the product’s maintenance instructions. The headline periods on product pages are summaries of the supplied specifications.

Contact us with your name, product details, purchase or quote reference, photographs and a description of when the issue appeared. Avoid attempting a repair before the appropriate next step has been discussed.

Include your contact details, project location, residential or commercial use, preferred flooring, approximate area, current floor condition and ideal timing. Photos or a floor plan can help when discussing the project. Note any stairs, access restrictions or specific performance requirements.

There is no single allowance that suits every project. Room shape, laying direction, pattern matching, cutting and pack or roll sizes affect the quantity. Provide measurements and a layout so the ordering allowance can be assessed.

No. A quote request starts a conversation so the team can review your requirements. Any acknowledgement email confirms receipt; it is not a quotation, order confirmation or installation booking.

Call +61 415 779 146 or email [email protected]. For a new pricing enquiry, use our Get a Quote page.